Payments are taken through Stripe in British Pounds Sterling. I do not store any of your debit/credit card details.
Most orders will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or dpd couriers depending on size and weight. All shipments are tracked and require a signature on delivery. Most UK deliveries arrive within 2 days from time of shipping. If you need a piece by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.
I can ship to most countries, although it will take longer to arrive depending on your location. If your location is restricted once you get to the checkout you need a bespoke courier service. Email me with your details and the piece you would like and I can give you shipping options.
Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.
Shipping costs cover packing supplies, labour and transit fees.
What if it arrives and I don’t like it?
I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.
If a piece is not as you expect, you have 7 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned we will refund your payment within 14 days. Payment is refunded minus the cost of shipping and Stripe fees.
What if my piece arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact us within 7 days and if possible keep a photograph.
What about Overseas Returns?
At this time we are unable to offer a refund or return on any product(s) sent outside of the UK.
Please email me if there are any questions you have prior to ordering